Privacy Policy

1. Introduction

This privacy policy is intended to inform users of the Master-craft website about how their personal data are collected, used and protected.
We attach great importance to protecting your privacy and are committed to complying with applicable regulations, in particular the General Data Protection Regulation (GDPR).

2. Data Collected

While browsing our website, we may collect the following information:

Identification data (first name, last name, email address, phone) when you fill out a contact, order or sign-up form.
Browsing data (IP address, browser type, pages visited, visit duration) for statistical purposes and to improve the site.
Order-related data (postal address, payment information) if you make a purchase on our site.

3. Purposes of Data Collection

Your data are used to:

Respond to your contact requests.
Process your orders and provide customer follow-up.
Improve user experience and site performance.
Send you commercial information or newsletters (if you have consented).

4. Cookies

Our site may use cookies to:

Ensure the proper technical functioning of the site.
Analyze traffic and improve navigation.
Personalize the user experience.

You can set your browser to refuse or delete cookies.

5. Data Sharing

Your personal data are never sold to third parties.
However, they may be transmitted to:

Our technical service providers (hosting, online payment, analytics tools).
Competent authorities if required by law.

6. Data Retention Period

Data are retained for the period necessary for the purposes described above:

Data related to the commercial relationship: up to 3 years after the last contact.
Billing data: 10 years (legal obligation).
Browsing data: up to 13 months.

7. Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or disclosure.

8. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access, rectification and erasure.
Right to object and to restrict processing.
Right to data portability.

To exercise your rights, you can contact us at:

master-craft@outlook.fr

9. Data Controller

The data controller is:
Master-craft
Address: 11 place Lafayette, 36000 Châteauroux
E-mail: master-craft@outlook.fr